WE'RE HIRING!

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Job Summary: 

We are seeking a friendly, organized, and professional Receptionist to join our team at Mountain West Eye Care. The ideal candidate will provide excellent customer service and ensure the smooth operation of the front desk. As the first point of contact for patients, you will play a key role in creating a welcoming atmosphere, managing appointments, and handling administrative tasks. Your attention to detail and ability to multitask will be vital in delivering an exceptional experience to our patients.

Key Responsibilities:

• Greeting Patients: Welcome patients in a friendly and professional manner, ensuring they feel comfortable and valued.
• Appointment Scheduling: Answer phone calls and schedule, reschedule, or cancel appointments as needed. Confirm appointments and manage patient calendars efficiently.
• Patient Intake: Collect and verify patient information, including insurance details, medical history, and personal information.
• Billing and Insurance: Assist patients with understanding their insurance coverage and co-pays. Handle billing inquiries and process payments.
• Records Management: Maintain accurate patient records in our electronic health records (EHR) system, ensuring confidentiality and compliance with privacy laws (HIPAA).
• Communication: Respond to patient inquiries via phone, email, or in person. Relay important messages to the appropriate staff members.
• Office Organization: Maintain the cleanliness and organization of the front desk and waiting areas. Ensure office supplies are stocked and assist with inventory management.
• Collaboration: Work closely with the optometrists, technicians, and office staff to ensure seamless patient flow and service delivery.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role, preferably in a healthcare setting (experience in an optometry office is a plus).
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and experience with office management software (knowledge of EHR systems is a plus).
• Ability to multi-task and prioritize in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Friendly, professional, and empathetic demeanor.
• Knowledge of insurance verification and billing practices is an advantage.
• Bilingual (English/Spanish) is a plus.

Working Conditions:

• Full-time or part-time hours depending on the needs of the practice.
• Fast-paced, team-oriented work environment.

Job Summary: 

We are seeking a highly organized and personable Patient Preparation Technician to join our team at Mountain West Eye Care. In this role, you will be responsible for preparing patients for their eye examinations by conducting pre-test procedures, gathering relevant medical information, and assisting the optometrists in ensuring a smooth and efficient exam process. The ideal candidate will be detail-oriented, with excellent communication skills and a strong understanding of basic optometric tests and procedures.

Key Responsibilities:

• Pre-Exam Testing: Perform a variety of pre-test procedures including visual acuity testing, tonometry (intraocular pressure measurement), refraction tests, pupil dilation, and other diagnostic tests as required by the optometrist.
• Patient History and Data Collection: Gather and record patient medical history, including any current eye issues, previous surgeries, medications, allergies, and family history of eye conditions.
• Instrument Setup and Maintenance: Ensure all diagnostic equipment and instruments are set up and calibrated before each patient exam. Keep equipment clean, functional, and properly maintained.
• Patient Education: Explain pre-test procedures and what the patient can expect during their eye exam. Answer any questions to ensure the patient is comfortable and informed.
• Assist with Patient Comfort: Ensure the patient is comfortable and settled before the optometrist begins the exam. Provide any necessary instructions and offer assistance with positioning or equipment.
• Patient Records Management: Accurately document test results, patient data, and observations in the electronic health records (EHR) system. Ensure patient information is up-to-date and confidential.
• Collaborate with Optometrist and Staff: Work closely with optometrists and other staff members to relay relevant patient information, assist during exams, and ensure a smooth transition from pre-testing to the eye examination.
• Sterilization and Office Cleanliness: Follow sterilization protocols to ensure all equipment and instruments are properly disinfected between uses. Maintain a clean and organized pretest area.

Qualifications:

• High school diploma or equivalent (Associate’s degree in a healthcare-related field is preferred but not necessary).
• Previous experience in a medical or optometry office is preferred.
• Knowledge of basic optometry procedures and equipment (tonometer, visual acuity charts, refractor, etc.) is a plus.
• Strong verbal and written communication skills.
• Proficient in using electronic health records (EHR) systems and basic office software.
• Excellent attention to detail and ability to follow instructions.
• Ability to work independently as well as part of a team.
• Strong interpersonal skills and a patient-focused attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Bilingual (English/Spanish) is a plus.

Working Conditions:

• Full-time or part-time hours depending on the needs of the practice.
• Clean, professional, and well-organized working environment.